Shipping & Delivery Information

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.



The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to manufacturer for dispatch within 24 - 48 hours after the order is placed and payment is received, unless there is a complication with your order, in which case you will be immediately notified. The manufacturer and China Post then process the order, which takes an additional 2-4 days.*
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15-30 business days. Australian, US, Canada, UK and most European countries, orders are shipped by ePacket. After processing and leaving the warehouse, items usually take between 7 -15 business days to arrive at their destination but can take longer from time to time. For the rest of the World, it may take up to 10 - 40 business days for the item(s) to reach your destination.

*Please allow for longer processing times during/after holidays, sales or special events. We do not guarantee arrival of orders in time for any holidays, birthdays etc. as delivery times may vary.



We offer FREE standard shipping worldwide on ALL ORDERS (no minimum spending required) **for most countries and most metro areas**

**Please note: free shipping may not apply to some countries and some Regional & Country orders. If we are advised by the courier company that additional shipping fee is required for your order, we will contact you by email with your shipping options.
You will be provided with a tracking number or a consignment number once your item has been sent out.

 

You will be provided with a tracking number or a consignment number once your item has been sent out.

 Orders placed after 3pm Sydney time, on the weekend and Australian public holidays will be processed the next business day.

 

Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations.

Rakkrai Boutique is not responsible for any delays caused by the carrier, especially during high-volume periods. We can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.

If you have not received your package within 20 business days of placing the order email customerservice@rakkrai.com with your Full Name and Order Number and we’ll look into the matter immediately!

Rakkrai Boutique is not liable for missing parcels due to errors on the customer or carrier’s part. We are also not liable for delivery delay or unforeseen events beyond our control such as floods and natural disasters. We do not provide a refund for change of mind after placing an order.

International parcels may be processed through customs which may cause a slight delivery delay.

 

Due to varying product inventory across our different supplier warehouses, items within an order may be shipped separately and arrive at slightly different times. Please contact us at any time for an update on your order status.

 

 

TAXES & DUTIES

 

Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.